Getting Started
Go from account signup to a working workspace with one product or project, one client organization, and your first ticket.
Product example
Getting Started interface
A focused, non-interactive representation of the current SupportMesh interface.
Start your trial
SupportMesh currently offers a 14-day trial for a new workspace. Trial signup creates an account first, then provisions a workspace on the active public trial plan.
Plan availability
The trial does not collect payment details or describe automatic billing. Continued paid use is arranged separately.
Create your first workspace
- Open the public trial page.
- Enter your name, work email, password, workspace name, and preferred workspace URL.
- Submit the form and continue into the workspace onboarding flow.
A signed-in account that already belongs to a SupportMesh workspace cannot create another workspace through the public trial flow.
Complete onboarding
- Open the workspace onboarding screen after trial setup finishes.
- Confirm your workspace information and continue into the authenticated admin area.
- Add the first product or project, then the first client organization.
- Assign the product or project to that client organization before ticket creation.
After onboarding, the workspace owner continues directly into workspace administration.
Create or receive your first ticket
- Internal workspace users can create tickets from the admin Tickets area.
- Client users can work from the portal routes that expose tickets for their assigned client organization.
- A workspace can also configure Email Intake and the `/api/v1/tickets` read API, but API mutation routes are not available yet.
Product example
Create or receive your first ticket
Focused example for create or receive your first ticket.