Products & Projects
Model each supported product or project once, then reuse that context across tickets, releases, downloads, and knowledge.
Product example
Products & Projects interface
A focused, non-interactive representation of the current SupportMesh interface.
Products and projects share one model
Products & Projects are the workspace records that represent what your company supports. Products and projects share the same connected support workflow.
Important
Projects do not turn SupportMesh into a project-management tool. They keep support records aligned with the right implementation context.
Versions
Versions can be created and associated with tickets and releases. SupportMesh does not require a particular semantic-versioning scheme, so use labels that fit your support process.
Client assignment
A client organization can work only with assigned products and projects. Those assignments affect ticket selection and the visibility of related releases, downloads, and knowledge base content.
Product example
Client assignment
Focused example for client assignment.